Automation Applications Engineer – Robotics End Effectors

Primary Purpose:
The Technical Support position is an entry level position responsible for supporting the sale process of our robotic tooling and industrial automation product line through communication with our customers and other partners in the manufacturing space. This responsibility includes technical support before, during, and after the sales process with a focus on how to apply and use our SCHUNK products, as well as quoting appropriate products that align with customer requests. The candidate will interact with inter-company departments and customers frequently to maintain a high level of customer satisfaction.   


Job Responsibilities:
  • Review customer specifications, requests for quote, drawings, and other customer documents to develop and prepare quotes for customers.
  • Provide technical service to customers relating to use, operation, selection, and maintenance of SCHUNK products.
  • Enter and follow up on sales orders and quotes to customers using our CRM and ERP applications.
  • Provide technical training and presentations to key customers and representatives.
  • Work across product teams, Toolholding, Workholding and Automation Components, the production shop, and the sales and marketing staff – on special projects, trade shows, and internal events.
  • Monitor design and production schedules that meet customer and SCHUNK business requirements, coordinating design, production, and delivery with appropriate SCHUNK teams and facilities.
  • Track sales order progress to ensure product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
  • May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product.
  • Some travel may be required at times to support business or training needs.

Job Requirements:
  • Bachelor or Associate degree, or Certificate in Engineering Technology.
  • Related technical inside sales experience with industrial automation components.
  • Ability to build and maintain relationships with assigned accounts.
  • Ability to develop sufficient knowledge of customer business needs to accurately quote SCHUNK product solutions with an emphasis on Quality and Technical Service.
  • Ability to use PC applications including advanced skills with Microsoft Office suite and email. Prefer prior experience using an ERP system for processing quotes and orders.
  • Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, volume, and torque loads.
  • Ability to communicate technical information effectively over the phone and face-to-face with customers and employees.
  • Ability to work effectively in a fast-paced and small team environment with Management, other Technical Specialist, Applications Engineers, CSR and inside and outside sales staff.
 
SCHUNK Intec Inc.
Jesse Hayes
211 Kitty Hawk Drive
27560 Morrisville, NC
Tel. +1-919-259-4446
Fax +1-919-767-1975
schunk.com