• Review customer requests for quotes,
• Review customer specifications and/ or review customer parts,
• Interpret drawings and other customer documents,
• Develop customer design specifications,
• Coordinate development of design specifications with customer,
• Coordinate development of design drawings with customer and SCHUNK Design Engineering team,
• Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards, and
• Preparing and delivering quotes and sales orders to customer.
• Track and follow up on quotes and sales orders with customers and potential customers.
• Develop a design and production schedule that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities.
• Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
• Provide technical service and training presentations to customers and representatives relating to SCHUNK component’s use, operation and maintenance
• Provide customer support by phone and on the customer site.
• May enter customer quotes and sales orders into AS400 system, tracking the order process and follow up through delivery of the product.
• Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs.
• Work with all product teams, Toolholding, Workholding and Automation Components, the production shop and the sales and marketing staff.
• Assist the Marketing Department with Tradeshows.
• Participate in SCHUNK special projects when requested.

• Use initiative to provide customer service assistance.
• Exceptional organization skills.
• Ability to recognize and analyze problems, develop, implement and carryout solutions.
• Ability to function effectively in a fast paced team environment.
• Ability to work effectively in a small team environment with Management, Technical Specialist, other Applications Engineers, Marketing, CSR and Inside and Outside sales staff
• Ability to use initiative to identify and solve customer and product delivery problems.
• Ability to prioritize multiple tasks and projects coordinating priorities with team members.
• Ability to quickly understand the component manufacturing and sales industry and SCHUNK product lines.

Education and/or Experience:

Bachelor’s degree in Engineering or technology discipline or an equivalent combination of training, education and experience.
 

SCHUNK Intec Corp.
370 Britannia Road E, Unit 3
Mississauga, ON L4Z 1X9
Tel: +1-905-712-2200
Fax: +1-905-712-2210
info@ca.schunk.com